Robin Yearsley – ITIL 100 Experts Program Director
- Your point of contact for all Program Administration information
- 20+ Years of real world ITIL and IT service management experience
- ITIL V3 Expert and ISO/IEC 20000 certified
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Claire Agutter – ITIL 100 Experts Program Training Director
- Your point of contact for Training and examination information
- ITIL V3 Expert certified and ITIL V3 Examiner
- Studied and passed all of the ITIL V3 Lifecycle Courses
- Years of experience in course development and education – classroom and online
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Ralph Nicksarlian – Customer Relations Director
- Your point of contact for future developments and corporate training
- Top class relationship management and marketing skills
- Experienced in developing customised ITIL training solutions
Martin Horton – Associate Technical Director
- Experienced in providing world class technical training solutions
- Manages and oversees all technical support and administration
Noel Johansen – Associate Production Director
- The ‘voice’ of ITIL Training Online
- Highly experienced production manager and actor
- See www.noeljohansen.com for more information
